James Loffler is the President of Loffler Companies, a leader in business technology services and solutions across the Upper Midwest. In the dynamic landscape of business and office technology, the ...

AI embedded in digital customer journeys can interpret signals, make recommendations and influence what happens next before a ...

You likely spend significant time pursuing new business. But in the process, you want to make sure that your current clients ...

Much has been written about creating a compelling client experience and its importance to firm growth. With that, consciously designed client experiences lead to much more than happier clients, client ...

See why customer experience should be a business priority and how it can boost loyalty, trust, retention, and long-term ...

It's not about answering their calls and doing what you promised you would: Sarah Dobek of Inovautus Consulting explains why firms should elevate their client experience. Welcome to On the Air with ...

Yes — product, price and performance matter, but customer experience is now the basis of differentiation for most businesses. “Customer experience (CX) is the new marketing battlefront.” That’s the ...

For a moment, think about your favorite restaurant. If you frequent the location often, the waitstaff may know your name, your favorite dish and where you like to sit. All of these elements create an ...

Does your customer experience strategy have a big impact on your bottom line? It should. A thoughtful, dynamic customer experience strategy is at the heart of every bottom-line-boosting CX effort.

Nextiva and similar platforms combine several of these capabilities into a single system by integrating services such as ...

But customer service is just one aspect of the entire customer experience. It usually comes into play when something has gone wrong; it is the place where companies fix things when part of the ...

This was a rough year for customer experience. We’ve been hearing for years how important customer experience is to business, and a whole business technology category has been built around it, with ...