Understanding your customers, listening to feedback and empowering employees with the right technology will go a long way to satisfying customer needs. It's a customer-centric world. The call center ...

Supporting your agents with the right technology allows them to access valuable customer information and do their job more confidently. Customers are increasingly comfortable with the digital-first ...

Zoomtopia, the annual Zoom customer and partner conference, was held October 9-10 in San Jose, CA. An audience of approximately 300 joined the live keynotes in the San Jose McEnery Conference Center ...

The pandemic threw customer service into the spotlight, even as the industry faced challenges alongside the rest of the world. But as the pandemic starts to subside and the dust starts to settle, ...

HENRIETTA, N.Y. — After years of promises and false starts, the new T-Mobile Customer Experience Center in Henrietta is finally open. The 83,000-foot facility on Clay Road includes a basketball court, ...

Canon U.S.A., Inc., a leader in digital imaging solutions, launched its new Production Customer Experience Center (CEC) at its Melville, N.Y. headquarters. This state-of-the-art facility is part of ...

State-of-the-art space to foster meaningful engagements for customers and dealers, strengthening its network and advancing industry expertise "We are always looking for new ways to evolve and educate ...