Google's Chatbase was first introduced as a chatbot analytics platform. It now also offers a service to model AI-powered virtual agents in order to drastically improve customer service experiences.

Phone is the channel customers reach for when the issue is urgent, complex, or unresolved after a chat. Yet most AI customer support platforms stop at the browser window, forcing support teams to ...

Have you ever found yourself wishing there was an easier way to handle repetitive tasks like collecting leads, scheduling appointments, or answering the same questions over and over? It’s a common ...

One AI agent now handles both phone and chat support, sharing knowledge, actions and escalation logic across channels.

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Google’s chatbot analytics platform is now open to everyone, more than ...

Originally launching as a chatbot analytics platform in 2017, Area 120’s Chatbase can now design virtual agents that leverage machine learning to be more helpful, and over time improve. The new ...